Shipping Policy

Welcome to Beauty & Soul. We aim to deliver your products safely and on time. Please read our shipping policy carefully to understand how we process orders, delivery timelines, and shipping charges.

1. Order Processing Time

• All orders are processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
• In case of delays due to high volume, customers will be notified by email or SMS.

2. Shipping Methods & Delivery Time

• Standard Delivery: 3–7 business days.
• Express Delivery (if available): 1–3 business days.
• Delivery time may vary based on location, weather, or courier delays.

3. Shipping Charges

• Shipping charges are calculated at checkout based on pincode & order weight.
• Free shipping on orders above a specific amount (if applicable).

4. Order Tracking

Once your order is shipped, you will receive a tracking link via SMS/Email. You can use this link to track your package in real-time.

5. Wrong Address or Failed Delivery

• If the address provided is incorrect, delivery may fail.
• Customers must provide accurate name, address, and phone number.
• Re-shipping charges may apply in case of failed delivery.

6. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 24–48 hours with photos/videos for quick resolution.

7. International Shipping

Currently, we only ship within India. International shipping will be added soon.

8. Contact Us

For any shipping-related concerns, feel free to contact our support team:
Email: support@beautyandsoul.in
Phone: +91 98XXXXXX